Delivery Manager

New York, NY Full-time On-site $170k — $250k per year 10/26/2026 Job ID: 000543
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Technical Delivery Implementation Customer-Facing Technical Role SSO Authentication protocols

Summary

What you’ll impact

The Senior Technical Program Manager leads end‑to‑end implementations of an AI‑native legal platform for enterprise customers. The role configures single sign‑on (SSO) and authentication, integrates document management system platforms, and builds API connections for customer environments. Key duties include authoring technical documentation and test plans, executing rollouts, providing post‑go‑live support, troubleshooting issues, and delivering configuration training. The manager coordinates with sales, engineering, and customer success teams, updates stakeholders, and relays delivery insights to product and engineering teams.

Responsibilities

What you'll do

  • Lead integration projects from kickoff through go-live, owning technical documentation, test plans, and rollout execution to ensure on-time, high-quality delivery
  • Serve as the dedicated technical point of contact during implementation and early adoption, including proactive monitoring and regular stakeholder updates through go-live and the post-rollout period
  • Configure and support customer environments including SSO, DMS integrations (iManage, SharePoint, NetDocuments), and API-based connections
  • Provide dedicated post-rollout technical support for enterprise clients, troubleshooting advanced issues and driving high customer satisfaction
  • Coordinate across Sales, Engineering, and Customer Success to align on requirements and ensure a smooth rollout experience
  • Deliver technical training and guidance to customer teams on configuration, workflows, and best practices
  • Feed insights from delivery projects back to product and engineering to improve future implementations

Requirements

What you’ll bring

  • Proven experience in technical delivery, implementation, or a similar customer-facing technical role
  • Strong hands-on experience with SSO, authentication protocols, and enterprise integrations (DMS platforms, APIs)
  • Excellent project management skills with a structured, proactive approach to managing multiple parallel projects
  • Able to translate technical concepts clearly for non-technical audiences
  • Strong communicator who builds trusted relationships across customer and internal teams
  • Comfortable working autonomously in a fast-paced, high-growth environment
  • Full time, on-site position in New York

Ready to Move Forward?

Apply now and our recruiting team will reach out with next steps, interview guidance, and client insights tailored to this role.

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Equal Opportunity Employer

Intelatek is an Equal Opportunity Employer. All qualified applicants will receive consideration based on qualifications, merit, and business need, without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. Need an accommodation? Email accommodations@intelatek.co.