Summary
What you’ll impact
The Field Engineer will work directly with federal AI customers to ensure successful use of the company's technology, building production-grade data pipelines and creating supporting tools and documentation. This role bridges customer delivery, product, and engineering, requiring strong technical and interpersonal skills and an active TS/SCI clearance.
Responsibilities
What you'll do
- Build end-to-end data integrations that sync customer data to and from Scale's platform
- Work with customers' engineering teams to optimize data pipelines, including input on API endpoint design and input/output schemas
- Design and maintain playbooks, internal tools, documentation, and SDKs that set customers up for long-term success
- Partner with engineers and Operations to resolve technical blockers, debug delivery issues, and own technical escalations from customers
- Own the customer's technical experience throughout their time with Scale
- Work with Account Executives and Product Managers to identify customer-specific feature requests
- Develop expertise in large language models, 2D image annotation, and API integrations
- Represent Scale and engage with customers at major events
Requirements
What you’ll bring
- An Active TS/SCI Clearance Is Required.
- Experience as a customer-facing engineer or in a similar hybrid role
- Hands-on technical experience working with clients in a pre- or post-sales capacity
- Development experience with Python, JavaScript, or other modern languages
- A strong engineering background, ideally in computer science, mathematics, or another quantitative field
- Strong project management and interpersonal skills
- The ability to present credibly to both executives and front-line engineers
- Comfort communicating across internal and external teams
- Intellectual curiosity, empathy, and the ability to move quickly