Summary
What you’ll impact
Our company seeks a high‑agency Site Reliability Engineer to own the reliability of its fintech platform that processes payment and tax data on a daily schedule. The engineer will manage cloud infrastructure, CI/CD pipelines, observability, and production monitoring rotation, driving automation and continuous improvement.
Responsibilities
What you'll do
- Own and evolve our cloud infrastructure, defined as code and deployed repeatedly across environments
- Build and maintain CI/CD pipelines that get changes to production safely and often
- Manage environment configuration, secrets, and access in a way that is auditable and least-privilege by default
- Improve deployment mechanics so releases are routine, low-drama, and reversible
- Manage networking, connectivity, and secure remote access for engineers and services
- Own monitoring, dashboards, logging, and alerting for the scheduled jobs and services that move money and data
- Make alerts actionable: reduce noise, add the context an on-call engineer actually needs, and retire alarms that no longer earn their place
- Define and track service level objectives for the workflows customers depend on
- Lead incident response, drive issues to resolution, and turn postmortems into completed follow-up work
- Improve error handling, retries, and recovery paths for time-sensitive batch and integration workflows
- Take your turn in the production monitoring rotation, verifying that daily payment and reconciliation workflows complete as expected and investigating when they do not
- Triage production alerts, diagnose root causes across services, jobs, queues, and third-party integrations, and communicate status clearly to engineering, support, and compliance stakeholders
- Treat every manual check as a defect to be automated: replace human verification with automated validation, self-healing jobs, and tooling that surfaces problems before a person has to look for them
- Build and improve internal tooling and dashboards that make the rotation faster, safer, and eventually unnecessary
- Help train and onboard other engineers into the rotation, and keep the runbooks current
- Implement and maintain access controls, audit trails, and infrastructure guardrails appropriate to a regulated fintech
- Keep dependencies, images, and infrastructure patched and current
- Support audit and compliance requirements with evidence, documentation, and tooling rather than manual effort
- Handle production data with care, applying the principle of least privilege to yourself as well as to everyone else
- Take real ownership of infrastructure, tooling, and operational workflows
- Identify problems, propose solutions, and drive them to completion without waiting for direction
- Push back, raise concerns, and surface ideas that improve reliability or how the team works
- Contribute to engineering standards, technical documentation, and onboarding
Requirements
What you’ll bring
- Three to seven years of experience in site reliability, platform, or infrastructure engineering
- Strong hands-on experience with a major cloud provider, ideally AWS, including compute, networking, storage, and identity
- Comfortable with infrastructure as code and with CI/CD pipelines as a first-class part of your work
- Comfortable writing code, not just configuration, with scripting and automation in Python, Bash, C#, TypeScript, or similar
- Practical experience with observability tooling, including logs, metrics, dashboards, and alerting
- Experience being on call for production systems, and a track record of reducing operational load rather than absorbing it
- Strong debugging instincts across distributed systems, scheduled jobs, queues, and third-party integrations
- High agency, meaning you find work that needs doing, take ownership, and move things forward without being told
- Strong written and verbal communicator, able to explain incidents, trade-offs, and risk clearly to technical and non-technical audiences
- Sound judgment around production access, sensitive data, and change management
- Excited to work in a fast-paced startup environment where priorities shift and ambiguity is part of the job
- Based in or willing to relocate to either the Ottawa, Ontario area or Florida, with Miami preferred, and excited to be in the office 3 to 4 days per week