Summary
What you’ll impact
Our organization is seeking a Technical Program Manager to lead and coordinate delivery of agentic workflows for a national security customer, managing customer account plans, triaging technical issues, and aligning internal resources using data and analytics. The role blends program leadership, customer relationship building, technical fluency, and contract awareness in a fast‑moving, mission‑driven public sector environment.
Responsibilities
What you'll do
- Lead and coordinate delivery of agentic workflows for a national security customer
- Own or support a customer account plan, triage customer technical issues, use data and analytics to align internal resources around Scale’s hardest problems, and drive workflows underpinning the reliability of solutions that add direct value to Scale’s Public Sector customers
- Drive innovation and transformation by diving deep into technical and operational challenges, solving undefined problems, and delivering impactful solutions for Public Sector customers
- Leverage technical concepts, tools, and expertise to create solutions from scratch or drastically improve existing solutions
- Use data, analytics, and technical expertise to align internal resources and create tools that directly add value to customers in the public sector space
- Transition AI/ML technologies and processes into working Public Sector products / solutions even when requirements are undefined or ambiguous
- Partner with engineering, operations, and other public sector teams to build and deliver AI systems tailored to unique government use cases in the computer vision and generative AI domains
- Lead a cross-functional team to exceed the customer’s AI/ML objectives
- Manage the long-term health of the customer base by identifying and preempting areas of risk or concern
- Strategically identify ways we can make customer success repeatable and solve issues for future customers
- Address engineering problems alongside the product development teams
Requirements
What you’ll bring
- An active TS/SCI clearance
- 3+ years of experience succeeding in stakeholder management or customer-facing role
- A technical background (education or professional experience with computer science, statistics, or engineering)
- A deep understanding of generative AI / ML fundamentals like RAG, evals, and agent orchestration
- A track record of structured, analytics-driven problem-solving
- Excellent verbal and written communication skills
- Ability to be work at a cleared facility in the greater Boston area three or more days per week and willingness to travel at least 25% of the time (with occasionally surge periods of 50%)