Summary
What you’ll impact
The ERP Technical Support Engineer will support and enhance our company's ERP system across multiple sites, delivering system solutions, configurations, and integrations to meet business goals. The role involves design, development, testing, deployment, support, and continuous improvement while collaborating with cross-functional teams.
Responsibilities
What you'll do
- Deliver ERP system solutions to meet our business goals (solutions typically span system & security configurations, reporting, DataViews, DO, Data Lake, Forms, document & label printing/scanning, integrations, data loads, data synchronization, disaster recovery & business continuity, etc.)
- Understand and analyze all business requirements, i.e. functional, performance, availability, security, etc.
- Design ERP system solutions to meet requirements; participate in design reviews
- Configure and develop system solutions per design specifications, participate in code/configuration reviews
- Perform and assist in all required testing and remediation (unit, integration, system, user acceptance, etc.) to meet requirements
- Develop proper deployment packages to be deployed to appropriate target systems (within guidelines of segregation of duties)
- Provide proper ERP support, training, and maintenance:
- Provide ERP-related support (mainly Tier 3, but Tier 1 & 2 as necessary) for deployed solutions; provide proper troubleshooting to resolve complex issues to keep our business optimally running, keeping collaborators informed with regular status updates as needed
- Ensure proper monitoring and alerting for ERP related solutions
- Create and maintain system documentation/user guides; deliver training as needed
- Perform regular system updates & patching, where applicable
- Ensure data quality and integrity
- Identify, contribute, and implement continuous improvement opportunities, including system optimization, processes, and self-performance
- Collaborate, mentor, and work with other teams to ensure all work is done with a systems approach and a one team mentality
- Finish the proper documentation, i.e. design, configurations, ticketing, work updates
- Provide timely and accurate estimates to complete work and updates on status of work
- Deliver all work within service level agreements/commitment goals and quality goals, following all company processes and policies
- Automate work via scripting and other methods
- Travel to Re:Build sites, as needed
- Other tasks, as assigned
Requirements
What you’ll bring
- Solid experience and demonstrated success with Infor CloudSuite Industrial (CSI) and related technologies, including, but not limited to: CSI System Administration, Infor OS, multi-tenant SaaS CSI & prior Syteline 10 Enhancements, Customizations, Implementations
- CSI Mongoose development, integration/APIs/ION, Forms development, Workflows
- Reporting, Infor Data Views, Infor Data Lake, IDOs, underlying data and structure, data warehouse, SQL, environment cloning
- Microsoft .NET, SQL Server
- Web Development ASP.NET/MVC, Web Services/WEB APIs, HTML, JavaScript and jQuery
- Strong working knowledge of the business processes (finance, purchasing, manufacturing, etc.) supported by CSI
- Solid experience and demonstrated success with delivering solutions to end users using industry guidelines: Analysis, design, development/configuration, testing, and support
- Agile/Scrum
- Structured deployment across non-Production and Production environments
- UI/UX best practices, especially across stationary and mobile computing devices (like using responsive design)
- Deep experience and ability to effectively work with both end users (non-technical) and technical team members
- Working knowledge and demonstration of security protocols
- Demonstrated ability to learn new technologies and apply quickly in a beneficial way
- Bachelor's Degree or equivalent experience in Information Technology (or related field)
- 5 plus years of hands on experience, specifically working as a CSI/Syteline Developer is required
- Location Requirements: Onsite: Rock Hill, SC Work Week: Hybrid 3 days in / 2 days remote at any of the following Re:Build locations.